Privacy policy

Information we handle

We handle information you provide when ordering or contacting us, such as your name, email, phone number if supplied, billing and delivery details, order contents and support messages. Our systems also process technical and usage information, such as browser/device information, page visits, referral information and cookies or similar identifiers.

Why we use it

We use information to operate the storefront, process and fulfill orders, handle payments and returns, respond to requests, prevent misuse, maintain records and understand site performance. A support request is handled in our customer-management system and may generate an internal notification.

Sending a support request does not subscribe you to a marketing mailing list. If you separately choose to receive marketing, use the unsubscribe option in those messages to stop them.

Payments and service providers

Stripe processes checkout payments. Payment information you enter into Stripe’s payment fields is handled by Stripe; do not send full card details through our contact form. Our order records may include payment references and payment status.

Hosting, communication and customer-management providers process information needed to operate the store. Suppliers and delivery providers receive the details needed to fulfill physical orders. Providers may process information in countries other than where you live. See Stripe’s privacy policy for its practices.

Cookies, analytics and advertising

Cookies and similar storage support functions such as shopping carts and sessions. The site may also load configured analytics or advertising tools, including Google or Meta tools, which can receive usage and device information under their own policies.

Your browser settings can limit cookies or clear stored data; doing so may affect the cart or other functions. Provider settings may offer additional controls. For questions about tracking tools used on this storefront, contact us through customer support.

Retention and protection

We retain information as needed for orders, support, business records, legal obligations and dispute handling. Retention depends on the type of record and its purpose. We use safeguards intended to protect information, but no system or transmission can be guaranteed completely secure.

Privacy questions and requests

Use customer support and select Privacy request to ask about access, correction or deletion of your information. Use the email associated with your order or earlier request. We may need to verify your identity, and some records may need to be retained. Your available rights depend on applicable law.

Do not include passwords, card details or unnecessary sensitive information. Changes to this policy will be published on this page.