Returns & refunds

Eligibility

Unused physical items are eligible for a return request within 30 days of delivery. Include your order number, the item and the reason for your request. Keep the item, included accessories and any packaging while we review the request.

This physical-item policy does not establish a digital-product or service refund window. Check the individual offer and contact support about a digital item or service. This policy does not limit rights that applicable law provides.

How to request a return

1. Send a request through customer support using your checkout email and order number.
2. Tell us which item you want to return and whether it is unused, damaged, defective or incorrect.
3. Wait for approval and the correct return instructions before sending anything. Do not send a parcel to a supplier address or an address on the original shipping label unless we instruct you to do so.

Return shipping and fees

You pay return shipping for an approved change-of-mind return. RedTek covers approved damaged, defective or incorrect-item returns. Contact us before paying for return shipping so we can provide the appropriate instructions.

There is no restocking fee.

Damaged, defective or incorrect items

Contact us with your order number and a description of the problem. Keep the product and packaging. We may request photos or other details to assess the issue and arrange the approved return or other resolution.

If an item develops a fault outside the return-request window, see warranty support. No blanket warranty is promised by this policy.

Refund review

After the returned item is received and checked, we will confirm the outcome and any approved refund. Approved refunds are returned to the original payment method where possible. Your payment provider controls when a refund appears on your account; we do not promise an instant refund.

Ask support about your specific order’s refund amount and any original shipping charge before returning the item.